We always try to do our best to make sure you feel special with your experience with us. We like to think we all use great sense, come from a good heart and use old fashioned customer service rules. We really hope to leave you feeling loved, happy and grateful. By ordering a product with us you will be deemed to have read, understood and agreed to this term & conditions. If you’re unhappy with any aspect of these, then please contact us here before placing an order with us.
General Shipping Information
We normally process and dispatch all orders with 24 hours of being placed if the item is in stock. Should the item not be in stock we will email you within 24-48 hours (the stock status for your order will also be notified to you on your order confirmation).
Economy Shipping can take up to 2 weeks, and may differ according to the time it takes custom and process in the receiving country. Priority Shipping can take up to 7 business days, and may differ according to the time it takes customs and process in the receiving country.
All dates quoted for delivery are estimated delivery dates only and may be subject to change and we cannot accept the liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.
Import duties and taxes are the recipient responsibility of the individual making the order (please feel free to consult our customer service should you need any help).
We cannot not take responsibility for packages that are lost, stolen or delayed through the portal system.
All orders ship from Bali, Indonesia via online of the following options:
International orders sent via Fed-Ex, for Priority Service normally take 1-3 working days to arrive from the time they are shipped, depending on your location. And for Economy Service normally take 3-5 working days to arrive from the time they are shipped, depending on your location.
Rates vary according to the shipping destination and weight of your order.
International orders sent via DHL normally take 3-5 working days to arrive from the time they are shipped, depending on your location. Rates vary according to the shipping destination and weight of your order.
International orders sent via TNT normally take around x-x working days to arrive from the time they are shipped, depending on your location. Rates vary according to the shipping destination and weight of your order.
Free delivery for economy shipping is available for Indonesia only on purchase of US$ 150 or more.
Next Day Delivery is available for orders made before 12 PM and delivering inside Bali. This does not include Saturday, Sunday, or any national and international holiday’s.
For Indonesia, Economy Shipping should take no more than six days and Priority Shipping should take no more than 3 days.
Custom and Duty Charges
International orders may be subject to local charges. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. IstaniaStyle cannot be held responsible for any additional charges on your order. Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and IstaniaStyle will not be held responsible for any loss of funds as a result of this occurrence.
Pricing and availability of our products are subject to change without prior notice, unless the order has been invoiced to you. Pricing will be based on Shipping Zones. Any custom or individual requests that are outside our regular policies and/or terms & conditions, pertaining to your order, can result in additional charges. These additional charges will be notified to you and done with your approval. Please keep all communications throughout this process. Please note the following product availability descriptions:
- Custom made: Product will be made up as per your choice and order. We’ll need to produce it first before shipping. Can result an additional charges depend on the order.
- In stock: Product that are currently in stock and available for immediate order.
** In the case of inaccurate availability or if the item being out of stock, you will be notified by email.
Returns & Exchanges
We agree to reimburse or exchange any product delivered to you that arrives in a faulty or damaged condition.
For faulty items, photos of the faulty items must first be approved by us before return can be processed. No reimbursement on postage costs for returned items unless the item is faulty.
If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.
You can exchange or refund any undamaged product purchased from us if faulty as long as it is returned unused and with proof of purchase within 7 days of purchase (Tags must be intact and item must be in sellable condition). If undamaged goods are returned to us for exchange / refund, we do not refund any packing and postage charges. Return of undamaged goods for exchange / refund is entirely at your cost and risk.
Due to health regulations we are unable to refund or exchange on accessories purchases.
In order to return your product, you must notify us though our contact page or email, we will then response you by email within 48 hours.
Please note: once the item has been received back, refunds can take up to 10 business days to be processed. You will then receive a refund receipt via email. Please keep all communications throughout the process.
- We will never share, sell, or rent out individual personal information for promotional use without your advance permission. Information submit to us is only available to our employees for the purpose of contacting you or sending emails based upon your request for information from us.
- IstaniaStyle website are secured website and all your credit card information is encrypted.
We may amend our terms & conditions at any time, without notice to you, by posting such revision on this page, so you are always aware of what information we collect, how we use it and under what circumstances we may disclose it. Any changes will only apply to information collected after the change is posted.